Systems & Access Support Request

Historical Periodicals Archive access

Request

WUL-SA-2047-03187

Status

Resolved

Requester

Nadia Serrano

Assigned

Barry Flanch

Category

Electronic Resources / Access

Submitted

March 29, 2047 · 10:14 AM

Nadia Serrano <nserrano@winston.edu>

10:14 AM

Hi,

I can't get into the Historical Periodicals Archive. It was working last week and now it isn't. I need it for a paper due tomorrow. Can somebody fix my access?

Thanks,
Nadia

Barry Flanch <bflanch@winston.edu>

10:22 AM

“Can't get into” tells me nothing.

What happens when you try? What device and network are you using? Are you authenticating through HoyaAccess or going directly to the database? What have you already tried?

—BF

Nadia Serrano <nserrano@winston.edu>

10:41 AM

Sorry. I'm on my laptop off campus. I went through the Library website and signed into HoyaAccess first. HoyaAccess accepts my login, but when I open Historical Periodicals Archive it says “Institutional authorization unavailable.”

I tried signing out and back in, clearing my browser cache, another browser, and connecting through the campus VPN. Same error every time.

I also tried two other library databases and both of those work normally.

Barry Flanch <bflanch@winston.edu>

10:44 AM

Good. That's useful.

Your account is fine. Historical Periodicals dropped the current authorization table during last night's vendor update. I've restored your affiliation manually and opened a vendor ticket for the underlying problem.

Try it now.

—BF

Nadia Serrano <nserrano@winston.edu>

10:47 AM

It works. Thank you!

And sorry about the first message.

Barry Flanch <bflanch@winston.edu>

10:49 AM

Don't apologize. Diagnose.

—BF

Resolution

Resolution Code

AUTHORIZATION / VENDOR SYNC

Resolution Time

35 minutes

Request Closed

March 29, 2047 · 10:49 AM

Closed By

Barry Flanch